Very rarely, but sometimes technical difficulties occur. Our team is doing everything possible to reduce these difficulties to zero. But sometimes some factors are beyond our control, such as the Internet connection or the technical stability of our partners.
However, if you placed a bet, the balance was debited, but the bet was not displayed — you are on the right page to resolve this issue. Most likely you don’t see this bet in the casino history, but we are ready to check this error.
You can contact us via chat or email - [email protected] and indicate:
Name of the game
The time at which the bet was placed
Amount and currency
Next, we will send this information for internal verification and will notify you of the answer as soon as possible. If this technical difficulty is confirmed, we will return the funds to your balance