It's always frustrating when you make a cryptocurrency deposit and it doesn't show up in your account right away. 😢
No worries, there are a few common reasons why this might happen. We are here to help you cope with this problem!
Remember that you can check your transactions in Profile > Transactions.
1. Delayed deposits:
One of the most common reasons for crypto deposit delays is the network itself. The blockchain network can sometimes experience congestion, which can lead to delays in processing transactions. These delays can range from a few minutes to several hours, depending on the level of network congestion and which blockchain/cryptocurrency you are using.
2. Transaction fee:
The delay can also be caused by transaction fees. Some cryptocurrencies require a fee to process the transaction. If the fee you paid is too low, it may take longer for your transaction to be confirmed and processed online.
3. Wrong wallet address/network:
It is also possible that you have sent cryptocurrency to the wrong wallet address or missed the correct tag/identifier. In this case, the transaction may have been sent to the wrong address or could not be processed by the recipient's wallet. Please double-check the address and network before sending any cryptocurrency.
What to do if your deposit is late? ⏳
If your deposit has not been processed within 30 minutes, please contact our customer support. Our team will analyze the problem and provide you with an update on the status of your deposit.